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Study Guide

Student Objectives

After completing this chapter, you will be able to:

  1. Compare different types of decisions and describe the decision making process.
  2. Evaluate the role of information systems in helping people working individually and in groups make decisions more effectively.
  3. Evaluate the business benefits of using intelligent techniques in decision making and knowledge management.
  4. Define and describe the types of systems used for enterprise-wide knowledge management and demonstrate how they provide value for businesses.
  5. Define and describe the major types of knowledge work systems and demonstrate how they provide value for firms.


 This activity contains 35 questions.

Question 1.
Decisions where only part of a problem has a clear-cut answer are considered ________ decisions.

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Question 2.
Which level of management tends to make mostly structured decisions?

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Question 3.
Which of the following provides tools for analyzing large quantities of data?

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Question 4.
Which of the following is not an integral component of a decision-support system?

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Question 5.
Which of the following provides a tool enabling users to see patterns and relationships in large amounts of data?

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Question 6.
Using Internet information resources and Web capabilities to help users select which products and services to purchase is a task for


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Question 7.
Moving from a piece of summary data to lower and lower levels of detail is called


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Question 8.
Which of the following uses an inference engine?

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Question 9.
A rule-based technology that uses approximate or subjective values to reach a conclusion is called


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Question 10.
Which artificial intelligence technology "learns" from its mistakes?

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Question 11.
Shopping bots are an example of


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Question 12.
Knowledge that is rarely written down is called


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Question 13.
A ________ system helps companies comply with the Sarbanes-Oxley Act of 2002.

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Question 14.
Specialized systems for engineers and scientists that are designed to promote the creation of knowledge are called


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Question 15.
Virtual reality applications developed for the Web use a standard called


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Question 16.
Structured decisions are those in which the decision maker must provide judgment, evaluation, and insight.

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Question 17.
The choice step in the decision-making process requires continuous monitoring of the solution to ensure it's working well.

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Question 18.
The speed at which a decision is made is an important quality in determining if a decision-making process has improved.

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Question 19.
Group decision-support systems are not designed to help solve unstructured problems.

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Question 20.
Sensitivity analysis models ask "what-if" questions to determine the impact on outcomes of changes in one or more factors.

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Question 21.
Geographic information systems use maps to display patterns and relationships in large amounts of data.

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Question 22.
A digital dashboard presents key performance indicators as graphs and charts on a one-page overview.

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Question 23.
An operational manager can use an executive support system to monitor performance in a single business function.

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Question 24.
Case-based reasoning technology is most useful in decision-making situations where expertise is expensive or in short supply.

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Question 25.
A knowledge engineer translates knowledge into a set of rules used in an expert system.

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Question 26.
A neural network is highly specific to a given problem and cannot be retrained easily.

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Question 27.
Genetic algorithms change and reorganize their component parts using mutation processes.

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Question 28.
Knowledge that is not shared and applied to problems facing firms and managers does not add any value to a business.

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Question 29.
An essential problem in managing structured knowledge is creating a database whose use is restricted to only those in upper levels of management.

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Question 30.
Enterprise knowledge portals restrict access to external sources of information such as news feeds and research and do not include internal knowledge resources.

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Question 31.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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Question 32.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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Question 33.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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Question 34.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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Question 35.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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