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Study Guide

Student Objectives

After completing this chapter, you will be able to:

  1. Identify and describe the major features of a business that are important for understanding the role of information systems.
  2. Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources.
  3. Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other.
  4. Explain how enterprise applications and intranets promote business process integration and improve organizational performance.
  5. Assess the role of the information systems function in a business.


 This activity contains 35 questions.

Question 1.
Logically related sets of activities that define how business tasks are performed are called

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Question 2.
The level of management which makes long-range strategic decisions about products and services is called

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Question 3.
The level of management that is responsible for monitoring the daily activities of the business is called

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Question 4.
The type of workers that assists with paperwork at all levels of the firm are called

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Question 5.
Which business function is responsible for providing customer service support?

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Question 6.
Which business function is responsible for determining where to locate new plants?

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Question 7.
Which business function is responsible for tracking payroll transactions?

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Question 8.
Which type of system tracks elementary activities of an organization?

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Question 9.
Which type of system produces reports on a regular schedule in a predetermined format?

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Question 10.
Which type of system is most often used for analyzing data?

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Question 11.
Systems that span all functional areas and focus on executing business processes across the firm are called

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Question 12.
Which system stores all organizational data in a single central data repository?

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Question 13.
Which type of enterprise application is specifically used to help a business increase sales?

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Question 14.
Which type of enterprise application stores directories of employees with special areas of expertise?

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Question 15.
Which person is responsible for the overall use of information technology in a large conglomerate?

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Question 16.
The main purpose of a business is to produce products or provides services for a profit.

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Question 17.
Most business processes do not require coordination across business functions.

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Question 18.
Engineers and scientists are classified as knowledge workers.

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Question 19.
In general, businesses fail because they did not respond adequately to changes in their environments.

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Question 20.
A single system can provide all the information an organization needs.

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Question 21.
Transaction processing systems primarily analyze data and provide periodic reports to middle managers.

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Question 22.
Much of the data in management information systems comes from transaction processing systems (TPS).

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Question 23.
Managers use transaction processing systems to monitor the business's relations with the external environment.


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Question 24.
Decision support systems (DSS)often rely on information from external sources.

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Question 25.
The only system that uses portals to present information to senior executives is a transaction processing system.

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Question 26.
Supply chain management (SCM) systems are used to optimize revenue.

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Question 27.
Customer relationship management (CRM)systems are used to lower the costs of moving and making products.

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Question 28.
Companies can connect their intranets to internal company transaction systems.

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Question 29.
Intranets are used to expedite the flow of information between a business and its suppliers.

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Question 30.
Buying and selling goods and services over the Internet is referred to as e-commerce.

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Question 31.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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Question 32.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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Question 33.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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Question 34.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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Question 35.

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To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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