E-mail & Communication
Introduction
Types of Online Communication
E-mail
Getting an e-mail account
Web-based e-mail
Chat (IRC)
Instant Messaging
Choosing an instant messaging network
SMS
E-mail Concepts
Dissecting an e-mail address
Message components
Header
Body
Replying
Forwarding
Spamming
Flaming
Effective E-mail Communication
Before you compose the message
Subject
Addressing
Signature
Composing the Message
Getting your point across
Effective E-mail Management
Organizing Mail into Folders
Mailbox Rules
Mailbox Filters
Flags
Address Book
Nicknames
Contact lists
Archiving
Summary