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In this Chapter you will cover the following topics:

2.1 Introduction and the History of Graphics
2.2 Some Tools for Studying a Process: Process Flow and Cause-and-Effect Diagrams
2.3 The Importance of the Time-Order Plot
2.4 Tables and Carts for Numerical Data
2.5 Checksheets and Summary Tables
2.6 Concentration Diagrams
2.7 Graphing Categorical Data
2.8 Tables and Charts for Bivariate Categorical Data
2.9 Graphical Excellence

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