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In this Chapter you will cover the following topics:

1.1 What is Statistics?
1.2 Why Study Statistics?
1.3 Statistical Thinking: Understanding and Managing Variability
1.4 Variables, Types of Data, and Levels of Measurement
1.5 Operational Definitions
1.6 Sampling
1.7 Statistical and Spreadsheet Software
1.8 Introduction to Quality
1.9 The History of Quality and Productivity
1.10 Themes of Quality Management
1.11 The Connection between Quality and Statistics

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