After reading Chapter Seven, you should be able to:
- Distinguish between the different types of groups.
- Distinguish between instrumental and expressive leadership and identify and describe leadership styles in terms of decision making.
- Summarize the research findings on group conformity, including the research of Asch, Milgram, and Janis.
- Explain the functions of reference groups.
- Distinguish between in-groups and out-groups.
- Discuss how group dynamics change as group size changes.
- Examine four ways in which social diversity influences intergroup contact.
- Discuss the importance of networks in social interaction.
- Identify and describe three types of formal organizations.
- List Max Weber’s six defining characteristics of bureaucracy.
- Recognize ways that informal interaction alters the behavior of real-life bureaucracies.
- Discuss problems of bureaucracy, including bureaucratic alienation, bureaucratic inefficiency and ritualism, and bureaucratic inertia.
- Outline the scientific management model.
- Describe three challenges in the twentieth century that gradually led to the "flexible organization."
- Identify and define four basic organizational principles of McDonaldization.
- Identify the opposing trends in the future of organizations.
