Table of Contents
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Chapter 1: Overview of the Lodging Industry
Chapter 2: Front Office and the Guests: Planning for Quality Service
Chapter 3: Overview of the Front Office Department
Chapter 4: Front Office Property Management System
Chapter 5: Managing Forecast Data
Chapter 6: Revenue Management
Chapter 7: Distribution Channel Management
Chapter 8: Management of Data-Generating Front Office Subsystems
Chapter 9: Reservation, Reception, and Room Assignment Management
Chapter 10: Front Office and the Guests: Delivering Quality Service
Chapter 11: Guest Charges, Payment, and Check-Out
Chapter 12: Night Audit and Report Management
Chapter 13: Front Office Manager and the Law
Chapter 14: Front Office: Hub of the Hotel
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