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Note: Some questions in this exercise may have more than one correct answer. To answer such questions correctly, you must select all the correct answers. Also, some questions will require you to type your answer in the space provided.
This activity contains 10 questions.
The staff of a medical-surgical unit is in a disagreement about holiday scheduling. The nurse manager knows that this is what type of conflict?
In dealing with conflict, the nurse manager knows that feelings or perceptions about the situation will have an effect. According to Filey, what is this effect known as?
The babysitter calls the staff nurse to let him know that she will not be able to take care of his children on the day the nurse is scheduled to work. The nurse is presenting important material at a committee meeting that day. What type of conflict is the staff nurse experiencing?
In dealing with a conflict on a unit, the nurse manager decides to ask one of the staff nurses, who is not moving towards resolution, to transfer to another unit. What tactic has the manager implemented?
A nurse manager is interested in solving a serious conflict that exists among the nursing staff. He uses a strategy that involves allowing the group to explore a number of solutions and come to a consensus on a solution. What strategy for conflict resolution has the manager used?
The nurse manager has two employees with a longstanding conflict that is affecting the group's productivity and cohesiveness. She decides to meet with the employees in private and bring the conflict out into the open, and to attempt to resolve it through knowledge and reason. Which conflict management strategies did she employ?
A group of physicians come into conflict with the nursing staff of a unit over when AM vital signs are recorded. What type of technique might be used that respects the professionalism of both parties?
Which of the following is one of the positive benefits of conflict within an organization?
Conflict leads to value and belief compromise.
Conflict helps people recognize differences, and motivates people towards improved performance.
Conflict always leads to a win-win resolution.
Conflict leads to intergroup competition.
Within the question text below, there is one text entry field where you can enter your answer.
The final stages of the conflict process are
A resident on night call refuses to answer pages from the staff nurse on the night shift and complains that she calls too often with minor problems. The nurse feels offended and reacts with frequent, middle-of-the night phone calls to "get back" at him. The behavior displayed by the resident and the nurse is an example of what kind of conflict?
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