- After completing this chapter you will be able to:
- Discuss nursing theory related to caring.
- Describe essential aspects of the comforting process.
- Describe factors influencing the communication process.
- Discuss nurse-patient communication as a dynamic process.
- Describe four phases of the helping relationship.
- Identify types of groups helpful in promoting health and comfort.
- Identify features of effective groups.
- Discuss how nurses use communication skills in each phase of the nursing process.
