Learning Outcomes

After completing this chapter, you should be able to:

1. Describe how implementation committee members are selected.
2. Discuss the importance of establishing a project timeline or schedule.
3. Explain the differences between the test, training, and production environments.
4. List the decisions that must be addressed when performing an analysis of hardware requirements.
5. Review the issues that must be addressed when developing procedures and documentation for users.
6. Discuss the factors that contribute to effective training.
7. Discuss the "go-live" process and identify the components involved in planning for it.
8. Recognize several common implementation pitfalls.
9. Name several common forms of user feedback and support.
10. Explain the significance of providing ongoing system and technical maintenance.
11. Recognize that the life cycle of an information system is an ongoing cyclical process.