Table of Contents
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Chapter 1: Introduction to the Lodging and Travel Industries
Chapter 2: The Structure of the Lodging Industry
Chapter 3: Service and Hotel Management
Chapter 4: The Management of Lodging
Chapter 5: The Hotel Team: Supervisors and Entry-Level Staff
Chapter 6: The Human Resources Department
Chapter 7: The Front Office Department
Chapter 8: The Sales and Marketing Department
Chapter 9: The Accounting Department
Chapter 10: The Housekeeping Department
Chapter 11: The Maintenance Department
Chapter 12: Food Service and Meeting Management in Limited-Service...
Chapter 13: Food and Beverage Operations: Full-Service Hotels
Chapter 14: Safety and Security
Chapter 15: Careers in the Lodging Industry
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