Table of Contents
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Chapter 1: The Hotel Industry: Overview and Professional Career...
Chapter 2: The Hotel General Manager
Chapter 3: Management, Supervision, and Service Skills for the GM
Chapter 4: Human Resources
Chapter 5: Accounting
Chapter 6: Revenue Management
Chapter 7: Sales and Marketing
Chapter 8: The Front Office
Chapter 9: Housekeeping
Chapter 10: Food and Beverage
Chapter 11: Facility Engineering and Maintenance
Chapter 12: Safety and Property Security
Chapter 13: Franchise Agreements and Management Contracts
Chapter 14: Purchasing a Hotel
Chapter 15: Managing in the Global Hotel Industry
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