Table of Contents
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Chapter 1: What Is Customer Service?
Chapter 2: The Challenges Of Customer Service
Chapter 3: Problem Solving
Chapter 4: Strategy For Formulating A Plan For Success
Chapter 5: Empowerment
Chapter 6: Communications In Customer Service
Chapter 7: Coping With Challenging Customers
Chapter 8: Motivation
Chapter 9: Leadership In Customer Service
Chapter 10: Customer Retention And Measuring Satisfaction
Chapter 11: Technology And Customer Service
Chapter 12: Excellence In Customer Service
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