Account Summary
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Select a Chapter:
Chapter 1: What Is Customer Service?
Chapter 2: The Challenges of Customer Service
Chapter 3: Problem Solving
Chapter 4: Strategy for Formulating a Plan for . . .
Chapter 5: Empowerment
Chapter 6: Communications in Customer Service
Chapter 7: Coping with Challenging Customers
Chapter 8: Motivation
Chapter 9: Leadership in Customer Service
Chapter 10: Customer Retention and Measurement of . . .
Chapter 11: Delivering Customer Service to the . . .
Chapter 12: Excellence in Customer Service
