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Chapter 1: Should You Be a Supervisor?
Chapter 2: Making the Transition
Chapter 3: The Supervisor’s Role and Responsibility in the Modern...
Chapter 4: Achieving Productivity Through People
Chapter 5: The Supervisor-Employee Relationship
Chapter 6: Creating a Productive Working Climate
Chapter 7: Quality Control and Continuous Improvement
Chapter 8: The Effective Work Team
Chapter 9: Communicating Privately
Chapter 10: The Problem Employee
Chapter 11: Staffing
Chapter 12: Delegation
Chapter 13: Use Your Knowledge Power
Chapter 14: Managing Performance
Chapter 15: Learning to Concentrate and Manage Your Time
Chapter 16: Establishing Goals and Planning
Chapter 17: Setting Priorities
Chapter 18: Make Decisive Decisions
Chapter 19: Common Mistakes You Don’t Want to Make
Chapter 20: Converting Change into Opportunity
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