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Chapter 6 |
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1.0 Multicultural Teams
2.0 The Danger of Assumptions
2.1 Communication Problems
2.2 Country of Origin
2.3 Language
2.4 Attitude Towards Americans
3.0 Potential Issues in Diverse Work Teams
3.1 Respect
3.2 Conflict
3.3 Personal Space
3.4 Work Ethic
3.5 Speed of Business
4.0 Guidelines for a Constructive Diversity Climate
4.1 Hiring and Employee Retention
4.2 Needs and Goals
4.3 Racial and Sexual Harassment
4.4 Needs Assessment
4.5 Awareness Training
4.6 Advantage of Alternate Views
Chapter Summary
Chapter Questions
Project Challenge: Applying What You Know
Interview with an Expert
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