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Part I: Understanding and Managing Yourself

Chapter 4

Multiple Choice

Multiple Choice

This activity contains 15 questions.

	Emotional intelligence refers to qualities such as understanding your own feelings, empathy for others, and   Possessing above average verbal and math skills The ability to manage emotions. Having a good sense of humor. Understanding human relations research.

	One of the key factors of emotional intelligence is   Self-awareness Self-management Social awareness All of the above.

	Relationship management includes the interpersonal skills of being able to communicate clearly and convincingly, build strong personal bonds, and   Disarm conflicts. Understand your own moods. Manipulate others. None of the above.

	A worker high in emotional intelligence would engage in such behaviors as   Recognizing when a coworker needs help but is too embarrassed to ask. Dealing with the anger of a dissatisfied customer. Being able to tell whether a customer's "maybe" means "yes" or "no." All of the above.

	Which of the following is NOT a component of attitudes?   Cognitive. Affective Negative. Behavioral.

	Cognitive components of attitudes are   The knowledge or intellectual beliefs an individual may have. The emotions connected with an object or task. How a person acts. All of the above.

	The emotions connected with an object or task are the   Cognitive components of attitudes Affective components of attitudes. Behavioral components of attitudes. None of the above.

	The three components of attitudes influence each other and are combined to create the attitude an individual holds toward a subject, person, object, or thing. In situations where pieces of knowledge, information, attitudes, or beliefs are contradictory, ____________ occurs.   Cognitive dissonance Cognitive compliments. Affective dissonance Affective compliments

	Attitudes are formed throughout our lifetime, and are often based on experience. Which of the following experiences could lead to the development of attitudes?   Direct instruction from another individual. Conditioning or making associations. A predisposition for optimism. All of the above.

	A worker with a positive attitude and good performance is likely to achieve all of the following except   Being liked by customers Closing more sales Jealousy from co-workers. Favorable work assignments.

	The willingness to go beyond your job description to help the company, even if the act does not lead to an immediate reward is an employee attitude which is highly valued by employers. This behavior is often known as   Brown nosing Organizational citizenship. Management behavior. All of the above.

	Which of the following is NOT one of the six spheres of life and happiness?   Financial health. Spiritual life or belief system. Work and career. Emotional superficial states.

	Which of the following is considered to be important in achieving happiness in life?   Being fair, kind, helpful, and trusting of others. Developing a sense of self esteem. Appreciating the joys of day-to-day living. All of the above.

	Which of the following is considered to be a key to achieving happiness in life?   Energizing yourself through physical fitness. Satisfying your most important values Leading a meaningful life. All of the above.

	The five principles of psychological functioning include all of the following except   Future thinking. Separate psychological realities Mood. Feelings.

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