Objectives

After studying the information and doing the exercises in this chapter, you should be able to:

1. Explain how emotional intelligence contributes to effective human relations.
2. Understand the components of attitudes, and how they are acquired and changed.
3. Appreciate the importance of positive attitudes.
4. Pinpoint why organizational citizenship behavior is so highly valued in the workplace.
5. Understand the nature of happiness and how it can be acquired.