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Part I: Understanding and Managing Yourself

Chapter 1

Multiple Choice

Multiple Choice

This activity contains 15 questions.

	The major benefits of studying human relations involves all of the following except   Acquiring erroneous information about human relations. Developing skills in dealing with people. Coping with job problems. Coping with personal problems.

	How do work and personal life influence each other?   An unsatisfactory job can lead to increased stress. The satisfaction you achieve on the job contributes to your general life satisfaction. The quality of your relationships with people in work and personal life influence each other. All of the above.

	The first step in understanding others is to begin by getting an understanding of   Human relations principles. Yourself. Basic human behavior. Basic cognitive psychology.

	All of the following are sources of information that contribute to self-understanding except   Feedback from coworkers Feedback from superiors. Informal feedback from people. Self evaluation traps.

	The major focus on self-awareness has been to emphasize the positive aspects that this can have. Self-awareness also has two negative extremes or traps. One of these traps is   Focusing on the self can lead to increased self-esteem. Focus on the self can over dramatize your shortcomings. Focusing on the self can lead to greater accuracy in evaluating yourself. Focusing on the self can highlight your strengths.

	The human relations movement began as   An effort by employees to get higher wages. An effort by management to manipulate employees An effort by management to treat employees in a more humanistic manner. An effort by management to get employees to work harder

	The human relations movement was influenced by   The study of scientific management. The Hawthorne studies. The threat of unionization All of the above.

	The focus of scientific management was on   The application of scientific methods to increase individual workers' productivity. The effects of unionization on workers. The effects of treating employees in a more humanistic manner. All of the above.

	The Hawthorne effect is said to occur when employees react positively because   They get along well with each other. They believe management cares about them. They have become unionized. None of the above

	Management sought to use human relations techniques to satisfy workers because   Satisfied workers are much more likely to join labor unions. Dissatisfied workers are much more likely to join labor unions. They did not want their workers to fall into self-awareness traps All of the above.

	The main point McGregor was trying to make with Theory X and Theory Y was   Most people are lazy It is necessary to coerce employees to get them to work hard Under the right circumstances, people will perform well. It is never necessary to be directive with workers.

	A modern manager is likely to grant more freedom to employees who   Are in unions Are paid lower wages. Follow the rules instead of being innovative or creative Are well motivated and talented.

	Some major concepts in human relations today include   Emotional intelligence and positive attitudes. Values and ethics. Communication effectiveness. All of the above.

	Highly effective workers   Get along well with others Manage conflict well. Manage stress and personal problems well. All of the above.

	The major factors that influence job performance and behavior include   Whether employees belong to a union. Factors related to both the employee and the manager. Factors related to scientific management. None of the above.

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