Table of Contents
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Part I: Understanding and Managing Yourself
Chapter 1: Human Relations and You
Objectives
Multiple Choice
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Chapter 2: Self-Esteem and Self-Confidence
Objectives
Multiple Choice
True/False
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Chapter 3: Self-Motivation and Self-Discipline
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Multiple Choice
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Chapter 4: Emotional Intelligence, Attitudes, and Happiness
Objectives
Multiple Choice
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Chapter 5: Values and Ethics
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Multiple Choice
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Chapter 6: Problem Solving and Creativity
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Multiple Choice
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Part II: Dealing Effectively With People
Chapter 7: Personal Communication Effectiveness
Objectives
Multiple Choice
True/False
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Chapter 8: Communication in the Workplace
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Multiple Choice
True/False
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Chapter 9: Getting Along with Your Manager, Coworkers, and Customers
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Multiple Choice
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Chapter 10: Managing Conflict
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Multiple Choice
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Chapter 11: Becoming an Effective Leader
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Chapter 12: Motivating Others and Developing Teamwork
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Multiple Choice
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Chapter 13: Diversity and Cross-Cultural Competence
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Part III: Developing Career Thrust
Chapter 14: Getting Ahead in Your Career
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Chapter 15: Learning Strategies, Perception, and Coping with Lifespan Changes
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Multiple Choice
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Chapter 16: Developing Effective Work Habits
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Multiple Choice
True/False
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Part IV: Staying Emotionally and Physically Healthy
Chapter 17: Managing Stress and Personal Problems
Objectives
Multiple Choice
True/False
Essay
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