Table of Contents
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Chapter 1: Basic Definitions
Chapter 2: Dispute Resolution Processes: An Introduction
Chapter 3: Of Artisans, Invisible Veils, and Philosophical Maps: Our...
Chapter 4: Conflict Diagnosis
Chapter 5: Recurrent Themes in Conflict Diagnosis
Chapter 6: Step 1. Describe the Conflict
Chapter 7: Step 2. Identify the Sources of the Conflict
Chapter 8: Step 3. Perform an Interests Analysis
Chapter 9: Step 4. Assess the Character of the Conflict As...
Chapter 10: Step 5. Assess the Level of Trust and Develop Strategies to...
Chapter 11: Step 6. Assess the Impediments to Resolving the Conflict
Chapter 12: Step 7. Assess the Negotiation Styles and Practices of the...
Chapter 13: Step 8. Assess Power and Alternatives to a Negotiated...
Chapter 14: Step 9. Consider Diversity Issues at Play in the Conflict
Chapter 15: Mediation: An Introduction
Chapter 16: Understanding the Advantages and Disadvantages of Mediation
Chapter 17: The Process of Mediation
Chapter 18: The Law and Ethics of Mediation
Chapter 19: Arbitration
Chapter 20: Nonbinding Evaluation
Chapter 21: Mixed, Hybrid, and Multimodal Dispute Resolution Processes
Chapter 22: Power Tools and Magic Keys: Using Conflict Diagnosis to...
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