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Chapter 10

Quiz

Quiz


This activity contains 40 questions.

	_______ is the way for organizations to exchange standard business transaction documents using direct computer-to-computer networks.   videoconferencing extranet email electronic document interchange electronic data interchange

	A/an _________ is a purpose to be conveyed.   noise idea transaction channel message

	Informal communication follows the official chain of command    True  False

	Active listening can be as simple as trying not to interrupt the speaker.    True  False

	Interpersonal communication takes place between two or more people.    True  False

	Converting a message into symbols is:   decoding encoding translation sending transmission

	Work groups that might be in different locations can use videoconferencing to collaborate    True  False

	Filtering uses some degree of deception to sway the receiver to the sender's way of thinking.    True  False

	Gestures, facial expression and body movements are all part of:   posturing intonation encoding facilitation nonverbal communication

	If both sender and receiver must be available in the same medium to communicate, the medium has a time-space constraint.    True  False

	In the communication process, noise represents:   the decoding process voice the channel interference the medium

	In which of the following communication methods do the sender and receiver share control?   facsimile (fax machine) email group meetings memo formal presentations

	Jargon is used to explain sophisticated concepts to others.    True  False

	An intranet is an organizational communication network that uses internet technology and is accessible only by employees    True  False

	Organizational communication involves all the patterns, networks and systems of communication between two people.    True  False

	Paraphrasing is a form of:   filtering active listening telegraphing facilitating intoning

	Retranslating a message is:   translation transmission encoding decoding sending

	Scanability is the ability of the medium to process complex messages.    True  False

	Sharon and Brian discussed the firm's quarterly sales results over lunch. This is an example of formal organizational communication.    True  False

	Specialized terminology or technical language is:   jargon information encoding culturally-based filtering

	The chain and wheel communication networks are both highly accurate, but when they are combined they are reduced in accuracy of transmitting messages.    True  False

	The correct order of the interpersonal communication process is:   sender>encoding> message> receiver> decoding> message> feedback feedback > sender > message > encoding > receiver > decoding > message sender > message > encoding > receiver > feedback > decoding > message sender > message > encoding > receiver > feedback > decoding > message sender > message > encoding > receiver > decoding > message > feedback

	The Customer Service Representative in the bank was concerned about Mrs. Ainsworth's account, so she contacted the Regional Credit Manager for more information. This is an example of upward communication.    True  False

	The deliberate changing of information to make it appear more favourable to the receiver is:   manipulation intoning encoding deconstructing filtering

	The extranet allows employees to communicate with those outside of the firm, such as supply chain managers and vendors.    True  False

	The least accurate form of communication network is the:   wheel all channel social chain neural

	The most effective form of communication based on the 12 questions that managers use to evaluate such methods is/was:   face-to-face email telephone voicemail video-teleconference

	The network with the lowest level of member satisfaction is the _________.   neural grapevine social wheel chain

	The channel is the medium a message travels along.    True  False

	The number of messages that can be transmitted using a particular method is its:   time-space constraint scanability complexity capacity decoding ease breadth potential

	The patterns, networks and systems of communication within an organization are commonly referred to as:   organizational communication communication business communication nonverbal communication interpersonal communication

	The phrase "it's not what you said, but how you said it" refers primarily to:   body posture facial expression verbal intonation gestures nonverbal communication

	Formal communication is defined by the organizational _____________   grapevine structure culture chain of command product

	The transfer and understanding of meaning is:   interpersonal communication nonverbal communication business communication communication organizational communication

	To effectively communicate, managers should:   facilitate understanding constrain emotion use body language use jargon filter responses

	A communication system that allows a group of people to confer simultaneously is the ______ or email   extranet grapevine teleconference wheel intranet

	Communication that takes place among employees on the same organizational level is called ___________ communication.   lateral diagonal downward network upward

	Groups of people who share a concern, a set of problems or a passion for a topic are a/an   network group intranet community community of practice channel of learning effective communication group

	Today's typical executive frequently complains about ____________   selective perception filtering technical reliability the grapevine information overload

	Communication that cuts across both work areas and organizational levels is ____________   diagonal upward lateral downward informal

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