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Chapter 2 |
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affect: A broad range of feelings that people experience. 49
agreeableness: A personality dimension; highly agreeable people are good-natured, cooperative, and trusting. 42
attribution theory: When individuals observe behaviour, they try to determine whether it is internally or externally caused. 35
conscientiousness: A personality dimension; a highly conscientious person is responsible, dependable, persistent, and achievement-oriented. 42
contrast effects: Our reaction to one person is often influenced by other people we have recently encountered. 38
emotional intelligence: An assortment of noncognitive skills, capabilities, and competencies that influence a person's ability to succeed in coping with environmental demands and pressures. 50
emotional labour: When an employee expresses organizationally desired emotions during interpersonal interactions. 49
emotional stability: A personality dimension that characterizes someone as calm, enthusiastic, and secure (positive), vs. tense, nervous, depressed, and insecure (negative). 43
emotions: Intense feelings that are directed at someone or something. 49
employee deviance: Voluntary actions that violate established norms and that threaten the organization, its members, or both. 51
externals: Individuals who believe that what happens to them is controlled by outside forces, such as luck or chance. 45
extroversion: A personality dimension; someone who is high in extroversion is sociable, talkative, and assertive. 42
fundamental attribution error: The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behaviour of others. 36
halo effect: Drawing a general impression about an individual based on a single characteristic. 37
internals: Individuals who believe that they control what happens to them. 45
locus of control: The degree to which people believe they are in control of their own fate. 45
machiavellianism: Degree to which an individual is practical, maintains emotional distance, and believes that ends can justify means. 45
moods: Feelings that tend to be less intense than emotions and that lack a contextual stimulus. 49
openness to experience: A personality dimension that characterizes someone in terms of imaginativeness, artistic sensitivity, and intellectualism. 43
perception: The process by which individuals select, organize, and interpret their sensory impressions in order to give meaning to their environment. 31
personality traits: Enduring characteristics that describe an individual's behaviour. 42
personality: The stable patterns of behaviour and consistent internal states that determine how an individual reacts and interacts with others. 40
projection: Attributing your own characteristics to other people. 38
risk-taking: Refers to a person's willingness to take chances or risks. 47
selective perception: People selectively interpret what they see based on their interests, background, experience, and attitudes. 37
self-esteem: Individuals' degree of liking or disliking of themselves. 46
self-monitoring: A personality trait that measures an individual's ability to adjust his or her behaviour to external situational factors. 46
self-serving bias: The tendency for individuals to attribute their own successes to internal factors while putting the blame for failures on external factors. 36
stereotyping: Judging someone on the basis of your perception of the group to which that person belongs. 38
Type A personality: A personality with aggressive involvement in a chronic, non-stop struggle to achieve more and more in less and less time and, if necessary, against the opposing efforts of other things or other people. 47
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