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Chapter 14

Self-Test Questions

Multiple Choice

Multiple Choice


This activity contains 20 questions.

	Word processing, desktop publishing, and electronic calendars are examples of:   office systems. group collaboration systems. knowledge work systems. decision support systems. artificial intelligence systems. document imaging systems.

	The stored learning from an organization's history that can be used for decision-making and other purposes best describes:   organizational memory. best practices. organizational learning. knowledge base. knowledge warehouse. tacit knowledge.

	The most successful solutions or problem-solving methods that have been developed by a specific organization or industry best describes:   business objectives. best practices. knowledge management. explicit knowledge. organizational memory. standard operating procedures.

	Systems that convert documents and images into digital form so that they can be stored and accessed by the computer are called:   knowledge work systems. document imaging systems. presentation graphics systems. neural networks. scanners. virtual reality systems.

	Major knowledge work applications include:   investment workstations, computer-aided design systems, and intelligent agents. document imaging systems. virtual reality systems, intelligent agents, and investment workstations. virtual reality systems, investment workstations, and intelligent agents computer-aided design systems, virtual reality systems, and investment workstations none of the above.

	Interactive graphics software and hardware that create computer-generated simulations which provide sensations that emulate real-world activities describes:   fuzzy neural networks. virtual reality systems. genetic algorithms. neural networks. VRML. pilot programmes.

	Groupware is built around each of the following principles:   communication, collaboration, and coordination. communication, collaboration, coordination, and investigation. communication, collaboration, coordination, and groupware. communication, collaboration, coordination, and teamware. communication, collaboration, coordination, and knowledge sharing. none of the above.

	Artificial intelligence systems:   do not exhibit the same level of intelligence as human beings. can come up with new and novel solutions to problems. substitute for experts. have a unique ability to impose a conceptual apparatus on the surrounding world. can solve all problems intelligently. can develop associations and use metaphors and analogies.

	A knowledge-intensive computer program that captures the expertise of a human in limited domains of knowledge describes:   fuzzy logic. an expert system. virtual reality. a genetic algorithm. a neural network. a decision support system,

	The strategy used to search through the rule base in an expert system defines:   a genetic algorithm. an AI shell. an inference engine. SWOT. fuzzy logic. CASE.

	Which of the following is a specialist who elicits information and expertise from other professionals and translates it into a set of rules or frames for an expert system?   Knowledge engineer Systems analyst Knowledge specialist Knowledge translator Knowledge analyst Expert analyst

	Which of the following refers to rule-based AI that tolerates imprecision by using non-specific terms called membership functions to solve problems?   Hybrid system Genetic algorithms Neural network Expert system Virtual reality system Fuzzy logic

	Which of the following is a software program that uses a built-in or learned knowledge base to carry out specific, repetitive, and predictable tasks for an individual user, business process, or software application?   Expert system Fuzzy logic Intelligent agent Genetic algorithms Hybrid system Neural network

	Knowledge workers need:   powerful graphics. a user-friendly interface. quick and easy access to external databases. analytical tools. communications and document management tools. all of the above.

	A collection of internal and external knowledge in a single location for more efficient management and utilization by the organization, best describes:   knowledge management. a data warehouse. a knowledge repository an external database. organizational memory. none of the above.

	A typical document imaging system uses:   workstations. printers. scanners. an index server. an optical disk system. all of the above.

	Offices and office workers have these basic functions:   managing documents, including document creation, storage, retrieval, and dissemination. connecting the organization to the external world. managing and coordinating the work of data and knowledge workers. scheduling for individuals and groups. connecting the work of local information workers with all levels and functions of the organization. all of the above.

	Technologies that uniquely and directly address the organizational learning and knowledge management tasks include:   office systems, knowledge work systems (KWS), group collaboration systems, and AI applications. just external and internal networks and databases. enterprise systems, external and internal networks, databases, datamining, and communication-based applications. just office systems and knowledge work systems. just group collaboration systems and AI applications. all of the above.

	The set of processes developed in an organization to create, gather, store, transfer, and apply knowledge, best describes:   organizational learning. knowledge assets. knowledge management. organizational memory. business process engineering. none of the above.

	Expertise and experience of organizational members that has not been formally documented is known as:   tacit knowledge. knowledge sharing. organizational memory. organizational learning. best practices. none of the above.

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