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Chapter 1

Self-Test Questions

Multiple Choice

Multiple Choice


This activity contains 20 questions.

	Which of the following best defines a flattened, decentralized, and flexible arrangement of generalists who rely on nearly instant information to deliver mass-customized products and services that are uniquely suited to specific markets or customers?   The lack of competition in the marketplace. The transformation of industrial economies. A marketplace that is created by computer and communication technologies. The transformation of the business enterprise. The emergence of a global economy. None of the above.

	The type of system that rests on accepted and fixed definitions of data and procedures for collecting, storing, processing, disseminating, and using these data is called a(n):   intranet. network. informal system. extranet. formal system. none of the above.

	As discussed in the textbook, United Parcel Service's successful business formula is to:   provide the best service and lowest rates. deliver more packages than the competition, provide good service, and charge a competitive rate. advance globally, provide good service, and offer competitive rates. provide decent service and competitive rates. provide good service and the best security. maintain its leadership in small-package delivery services.

	The manufacturing function:   produces products and services. sells the organization's products and services. attracts, develops, and maintains the organization's labour force. develops and maintains the organization's labour force. maintains the organization's financial records. all of the above.

	Standard operating procedures are:   rules governing the design of products or services. the study of information systems, focusing on their use in business. specialized tasks performed in a business organization, including manufacturing and production, sales and marketing, finance, accounting, and human resources. formal rules for accomplishing tasks that have been developed to cope with expected situations. the particular design that information technology takes in a specific organization to achieve selected goals and functions. the unique ways in which organizations coordinate and organize work activities, information, and knowledge to produce a product or service.

	Optical disks, magnetic tapes, and the software governing the organization of data on physical media are examples of:   network technology. communications technology. router technology. storage technology. computer software. none of the above.

	Computer hardware, software, data and storage technology, and networks providing a portfolio of shared information technology resources for the organization make up an organization's:   communications technology. information technology infrastructure. management information systems. interorganizational systems. information architecture. none of the above.

	The study of information systems focusing on their use in business and management best describes:   electronic commerce. computer-based information systems. communication technology. management information systems. knowledge- and information-based assessment. information architecture.

	A system with universally accepted standards for storing, retrieving, formatting, and displaying information in a networked environment best defines:   an intranet. a Web location. the World Wide Web. a Web site. an electronic market. an extranet.

	A marketplace that is created by computer and communications technologies that link many buyers and sellers defines:   m-commerce. electronic commerce. the World Wide Web. the Internet. digital markets. a virtual network.

	Which of the following is a way that information technology increases organizational flexibility for small companies?   Information can be easily distributed down the ranks of the organization to empower lower level employees and work groups to solve problems. Massive databases of customer purchasing records can be analyzed so that the company can know its customers' needs and preferences. Custom manufacturing systems allow factories to offer customized products in small quantities. Organizations can use software and computer networks to finely control production so that products can be easily customized. Managers can easily obtain the information they need to manage large numbers of employees in widely scattered locations. None of the above.

	The particular form that information technology takes in an organization to achieve selected goals or functions defines:   micromarketing. computer platform. information architecture. a network. network topology. none of the above.

	Which of the following have altered the business environment?   The emergence of the digital firm. The transformation of industrial economies and societies into knowledge- and information-based service economies. The transformation of the business enterprise. The emergence and strengthening of the global economy. All of the above. None of the above.

	One of the characteristics that mark the transformation of the enterprise is:   digital management of key corporate assets. empowerment. a turbulent environment. location independence. global work groups. none of the above.

	Systems that support the creation, capture, storage, and dissemination of firm expertise and knowledge are known as:   customer relationship management systems. enterprise systems. supply chain management systems. knowledge management systems. information systems. none of the above.

	The conversion, manipulation, and analysis of raw input into a form that is more meaningful to humans is known as:   data. feedback. input. information. processing. output.

	Information systems literacy is defined as:   knowing how raw information is systematically acquired and then transformed through various stages that add value to that information. knowledge about information technology, focusing on understanding how computer-based technologies work. broad-based understanding of information systems that includes behavioural knowledge about organizations and individuals using information systems as well as technical knowledge about computers. a series of value-adding activities for acquiring, transforming, and distributing information. all of the above. none of the above.

	Employees in flatter organizations:   no longer work standard nine-to-five hours. do not necessarily work in an office. are empowered to make more decisions than in the past. are given greater decision making authority. may be scattered geographically. all of the above.

	One of the key challenges confronting managers in developing and using information systems is:   the requirement to redesign the organization and build a new information architecture and information technology infrastructure. maintaining the centralization of information architecture and IT infrastructure. determining the business value of information systems. automating current practices. all of the above. none of the above.

	The purpose of an information system is to:   support control, analysis, and visualization. collect, store, and disseminate information from an organization’s environment and internal operations. support communication. support coordination. support organizational functions and decision making. all of the above.

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