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After completing this chapter, you will be able to:
- Explain how Internet technology has transformed organizations and business models.
- Compare the categories of electronic commerce,and explain how electronic commerce is changing consumer retailing and business-to-business transactions.
- Evaluate the principal electronic payment systems.
- Demonstrate how Internet technology can support electronic business, supply chain management, and customer relationship management.
- Assess the managerial and organizational challenges posed by electronic commerce and electronic business.
- Explain Canadian trends in e-commerce.
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