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Chapter 1

Chapter Quizzes

Chapter Quizzes

This activity contains 33 questions.

	To stand out from your competition on the job market, what is the most important step you can take?   Dressing for success Improving your communication skills Developing relationships All of the above.

	Communication is defined as ____.   Making sure you are understood Getting results Improving relationships The process of transferring information from a sender to a receiver

	The various groups who are affected by the actions of a company are called ____.   Constituents Shareholders Management Stakeholders

	Which of the following is the final phase of the communication process?   The audience provides feedback to the sender. The sender has an idea. The receiver gets the message The sender transmits the message.

	Which of the following is NOT a factor that makes business communication unique?   Globalization and workforce diversity The pervasiveness of technology Reliance on teamwork The need to be ethical

	"Workforce diversity" refers to differences in ____.   Sexual orientation Cultural background Life experience All of the above.

	Which of the following is NOT an example of the value of information in today's economy?   Competitive insights Customer needs Regulations and guidelines All of the above are examples of the value of information in today's economy.

	Minimizing distractions includes ____.   Turning cell phones off before entering a meeting Making sure the messages you send are necessary Not continuously answering e-mail All of the above.

	Feedback that focuses on the processes and outcomes of communication is called ____.   Reducing distractions Constructive feedback Adopting an audience-centered approach Selective perception

	Which of the following affects the meaning of a message in the recipient's mind?   Culture Selective perception Differences in the meaning of words between sender and receiver All of the above affect the meaning of a message.

	A private, secure network using Internet technology within an organization is called ____.   Wi-Fi RFID An extranet An intranet

	"Ethics" are ____.   Beliefs about communication Appeals to emotions The principles of conduct that govern a person or group. Determined by the Supreme Court

	Which of the following are examples of unethical communication?   Plagiarism Selective misquoting Distorting visuals All of the above.

	How did former Supreme Court Justice Potter Stewart define ethics?   Including all relevant information Asking specific questions regarding right and wrong Always stating facts and opinions about any matter Knowing the difference between what you have a right to do and what is the right thing to do

	The difference between an ethical dilemma and an ethical lapse is a matter of ____.   Intent Effort Clarity Consciousness

	A sales manager contacting a production manager is an example of downward communication.    True  False

	Your career success depends on effective communication.    True  False

	Managers should avoid the grapevine and instead use only formal communication channels.    True  False

	Feedback is an example of decoding.    True  False

	Globalization refers to the increasing diversity of the American workforce.    True  False

	Differences in age, gender, and sexual orientation are some examples of workforce diversity.    True  False

	Knowledge workers specialize in acquiring, processing, and communicating information.    True  False

	Tall organizational structures are less likely to suffer communication breakdowns.    True  False

	Internal communication refers to communication that occurs between employees and vendors.    True  False

	"Selective perception" means distorting information if it doesn't fit one's perception of reality.    True  False

	An audience-centered approach means using the word you as much as possible.    True  False

	Using technology can fill in gaps in your communication skills.    True  False

	Plagiarism is presenting someone else's words or other creative product as your own.    True  False

	An ethical dilemma is the same as an ethical audit.    True  False

	An ethical lapse involves choosing among alternatives that are not clearly right or wrong.    True  False

	Go to Amazon.com to browse the book I See What You Mean: Persuasive Business Communication by D. Joel Whalen, published by Sage Publications. http://www.amazon.com/See-What-You-Mean-Communication/dp/0761900314. Click on the Search Inside icon to read the excerpt. List the "central leverage points of effective communication" on the first two pages of chapter one.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Go to the tutor2u website and look at the article on communication barriers at http://www.tutor2u.net/business/people/communication_barriers.asp. What does the article list as the chief barriers to communication?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Many organizations post their codes of ethics on their websites, such as IBM's Business Conduct Guidelines at http://www.ibm.com/investor/corpgovernance/cgbcg.phtml. Why is it important for an organization to educate its employees on ethics?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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