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Chapter 1

Chapter Quiz

Chapter Quiz

This activity contains 33 questions.

	To stand out from your competition on the job market, what is the most important step you can take?   dressing for success improving your communication skills developing relationships all of the above

	Communication is defined as ____.   making sure you are understood getting results improving relationships the process of sending and receiving messages

	The various groups who have an interest in a business or organization are called ____.   constituents shareholders management stakeholders

	Which of the following is the final phase of the communication process?   The receiver sends feedback. The sender has an idea. The receiver gets the message The sender transmits the message.

	Which of the following is NOT a factor that makes business communication unique?   globalization and workforce diversity the pervasiveness of technology reliance on teamwork the need to be ethical

	"Workforce diversity" refers to differences in ____?   sexual orientation cultural background life experience all of the above

	What percentage of North American companies rely on teamwork now?   about a tenth about a fourth about half about three-fourths

	Minimizing distractions includes ____.   turning cell phones off before entering a meeting reducing visual clutter not continuously answering e-mail all of the above

	Feedback that focuses on the processes and outcomes of communication is called ____.   reducing distractions constructive feedback adopt an audience-centered approach selective perception.

	"Voice synthesis" means ____.   regenerating a human speaking voice from computer files converting human speech to computer files using a virtual agent to communicate all of the above.

	A private, secure network using Internet technology within an organization is called ____.   Wi-Fi P2P an extranet an intranet

	"Ethics" are ____.   beliefs about communication appeals to emotions the principles of conduct that govern a person or group determined by the Supreme Court

	Which of the following are examples of unethical communication?   plagiarism selective misquoting distorting visuals all of the above

	How did former Supreme Court Justice Potter Stewart define ethics?   including all relevant information asking specific questions regarding right and wrong always stating facts and opinions about any matter knowing the difference between what you have a right to do and what is the right thing to do

	The difference between an ethical dilemma and an ethical lapse is a matter of ____.   intent effort clarity consciousness

	Mena Trott and Six Apart illustrate the success of blogging.    True  False

	Your career success depends on effective communication.    True  False

	Managers should avoid the grapevine and instead use only formal communication channels.    True  False

	Feedback is an example of decoding.    True  False

	Globalization refers to the increasing diversity of the American workforce.    True  False

	Differences in age, gender, and sexual orientation are some examples of workforce diversity.    True  False

	Knowledge workers specialize in acquiring, processing, and communicating information.    True  False

	Tall organizational structures are less likely to suffer communication breakdowns.    True  False

	Internal communication refers to voices we hear in our heads.    True  False

	Roughly a tenth of North American companies rely on teams.    True  False

	An audience-centered approach means providing constructive feedback.    True  False

	Voice recognition converts human speech into computer-compatible data.    True  False

	Plagiarism is copying someone else's words or other creative product and presenting it as your own.    True  False

	An ethical dilemma is the same as an ethical audit.    True  False

	An ethical lapse involves choosing among alternatives that are not clearly right or wrong.    True  False

	Go to http://www.domodomo.com/iansnotes/FormalandInformalCommunicationNetworks.rtf and scroll down until you get to the heading "Informal Networks." Using the outline notes, answer the following questions about "the grapevine." 1) How and by whom are grapevines composed? 2) Why are they important? 3) What are their disadvantages? 4) How can management control them most effectively?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Go to the tutor2u website and look at the article on communication barriers at http://www.tutor2u.net/business/people/communication_barriers.asp. What does the article list as the chief barriers to communication?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Many organizations post their codes of ethics on their websites, such as IBM's Business Conduct Guidelines at http://www.ibm.com/investor/corpgovernance/cgbcg.phtml. Why is it important for an organization to educate its employees on ethics?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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