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Chapter 2

Self-Study Quiz

Self-Study Quiz

This activity contains 25 questions.

	According to Adam Smith, the division of labor results in _____.   increased worker motivation decreased worker specialization increased worker productivity decreased worker motivation

	Which of the following is NOT one of Fredrick Taylor's four principles of management?   Non-managerial workers should take on the bulk of the work, while managers should take on the bulk of the responsibility. Scientifically select and then train, teach, and develop the worker. Develop a science for each element of an individual's work, which will replace the old rule-of-thumb method. Heartily cooperate with the worker so as to ensure that all work is done in accordance with the principles of science that has been developed.

	_____ studied work to eliminate inefficient hand-and-body motions.   Henri Fayol Frank and Lillian Gilbreth Fredrick Taylor Mary Parker Follett

	Also called operations research or management science, _____ involves the use of quantitative techniques to improve decision making.   division of labor the therblig the closed system the quantitative approach

	Much of what currently makes up the field of human resource management, as well as contemporary views on motivation, leadership, trust, teamwork, and conflict management have come out of research into _____.   the principles of management delegation of authority organizational behavior efficiency of worker motions

	A(n) _____ dynamically interacts with its environment, whereas a(n) _____ is not influenced by and does not interact with its environment.   closed system; organizational system open system; closed system organizational system; open system open system; organizational system

	In terms of an open system, a company's products and services are the system's _____.   outputs feedback transformation process inputs

	The _____ says that organizations are different, face different situations, and require different ways of managing.   systems approach division of labor contingency approach Hawthorne approach

	Which of the following is NOT one of the three important themes of entrepreneurship?   Pursuit of opportunities Innovation Growth Risk

	_____ organizations are traditional organizations that set up e-business capabilities while maintaining a traditional structure, whereas the whole existence of _____ organizations is based around the Internet.   E-business enhanced; e-business enabled Total e-business; e-business enabled E-business enhanced; total e-business E-business enabled; total e-business

	The practice of management is a relatively new phenomenon and was not practiced prior to the publishing of Adam Smith's Wealth of Nations.    True  False

	By reducing the number of motions required to complete a task, the Gilbreths were able to increase worker productivity.    True  False

	While Taylor was concerned with first-line managers and the scientific method, Fayol's attention was directed at the activities of all managers.    True  False

	Unlike scientific management, Max Weber's bureaucracy emphasized rationality, predictability, impersonality, technical competence, and authoritarianism.    True  False

	The Hawthorn Studies lead to the conclusion that money is more of a factor in determining worker output than are group factors.    True  False

	The systems approach implies that decisions and actions taken in one organizational area have no affect on others, and vice versa.    True  False

	Management is based on simplistic principles that are applicable in all situations.    True  False

	Economic values are not universally transferable.    True  False

	In a global economy, jobs tend to flow to places where lower costs provide business with a comparative advantage.    True  False

	Workforce diversity can be an asset because it brings a broad range of viewpoints and problem-solving skills to a company, and additionally helps organizations better understand a diverse customer base.    True  False

	Explain how the work of Fredrick Taylor and Frank and Lillian Gilbreth improved worker efficiency.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Identify and define Fayol's 14 principles of management.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	How has the study of organizational behavior impacted contemporary perspectives on management?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Explain the contingency approach to management and identify and define four popular contingency variables. Give an example of a situation where the contingency approach to management is appropriate.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Define the term learning organization. How does knowledge management relate to the learning organization?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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