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Chapter 11

Chapter Quiz

Chapter Quiz

This activity contains 23 questions.

	This chapter states that everything a manager does involves communicating and defines it as the transfer   And agreement with a message. And understanding of meaning. And channeling of a message. Through technology of an idea.

	Communications in organizations serves four major functions. When an organization’s communications are used to share feelings of frustration or satisfaction, it is being used   To motivate For control To inform For emotional expression

	The part of the interpersonal communication process through which the message is sent is known as   The sender The receiver Noise A channel

	Body language and verbal intonation are important means of __________ communication.   Nonverbal computer Verbal Technological

	The idea that we can have too much communication, more than we have the ability to process, is   motivating Technologically impossible feedback Information overload.

	One way to overcome barriers to communication, especially with those from another country, is to   Use more body language. Ask for feedback and test for understanding. Create noise in the channel. Send out a second copy of the memo.

	To encourage upward communication in an organization, managers should   Order the grapevine eliminated. Remove the suggestion boxes. Create a climate of trust, respect, and empowerment. Require agreement with all company policies.

	A learning organization would most likely have which of the following communication networks?   Chain network Wheel network Downward only All-channel network

	One of the most important results of improved communications technology for organizations is   That employees have more complete information to make decisions more quickly. Better body language That employees are able to jump to conclusions quickly based on inadequate information. Information overload

	An extranet enhances communication for an organization   By allowing its employees to send messages out. By using the Internet to allow specified users such as their suppliers into the organization’s internal communication system. By allowing its employees to send messages internally from one to another. By sharing proprietary information with competitors.

	Communication is the transfer and understanding of meaning.    True  False

	If the phone rings while you are watching a commercial on TV, the phone has created noise in the channel for the advertiser.    True  False

	The part of the communication process that verifies that the receiver has understood is the channel.    True  False

	A barrier to effective interpersonal communication is filtering, the deliberate manipulation of information, to make it seem more favorable to the receiver.    True  False

	Fortunately, body language is usually the same in different countries.    True  False

	Active listening is a technique managers can use to improve their ability to receive the full meaning of communication without having it be distorted by premature judgments or interpretations.    True  False

	Informal communication follows the official chain of command.    True  False

	Since the grapevine can’t be eliminated, managers should use it as an important information network.    True  False

	Information technology, such as EDI, can be very expensive and require task duplication in inventory systems.    True  False

	Employee Internet “gripe” sites can be useful to managers in learning about what causes employee frustration and emotional upset in the workplace.    True  False

	National culture creates many barriers to communication in organizations. Explain at least two of those barriers and how they can be overcome in a diverse workforce that includes immigrants from Korea, Mexico, and Nigeria. Put yourself in the position of the Human Resources Director for an organization with such a workforce. Develop a plan for improving communication.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Today’s advances in communication technology have made it possible for managers to be in touch twenty-four hours a day, seven days a week, and across several continents. List and explain at least three benefits and three problems this creates for managers.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	The term “politically correct” implies that there is too much sensitivity to language in our highly diverse culture. Sometimes it can interfere with communication clarity. On the other hand, we want to be sensitive to others’ feelings and needs. Discuss how a balance can be achieved. Make some specific suggestions for treating individuals who are differently abled in an organizational setting, whether they are customers or employees.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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