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Chapter 2

Chapter Quiz

Chapter Quiz

This activity contains 23 questions.

	Two pre-twentieth-century events that made mass production possible and are important to management were   Icarus' flight and the painting of the Sistine Chapel Adam Smith's explanation of the division of labor and the Industrial Revolution Building of the Parthenon and the Roman Forum The Crusades and the Magna Charta

	Frederick Taylor, the "Father of Scientific Management," transformed the shop floor into a more efficient place by   Studying jobs to find the best combination of procedures, techniques, and tools. Observing the effect of changing levels of light at the telephone company Focus groups for market research Diversifying the workforce.

	Taylor's methods inspired Frank and Lillian Gilbreth to invent __________ to observe the way workers move, making a job easier and more efficient.   The Division of Labor Bureaucracy Diversification Time and Motion studies

	Bureaucracy shares some of the same principles as Taylor's Scientific Management. Some of these are   A rational, impersonal workplace with an authoritarian power structure Many ways to accomplish the same job and individual craftsmanship. Promotion based on favoritism and equal pay for all. Allowing workers to control their jobs and take breaks whenever needed.

	A useful application of the quantitative approach would be   Market research focus groups Economic order quantity models to control inventory Work group discussions to improve quality. To resolve interpersonal disagreements.

	The most important finding of the Hawthorne Studies is that   Social norms or group standards were the key determinants of individual work behavior. There is one correct way to do a job. Linear programming can solve any workplace problem. Light levels control worker productivity.

	Understanding and application of the systems approach in managing organizations requires that managers   Utilize conceptual skills to see how work in one part of the organization affects all others. Utilize conceptual skills to see that work in one part of the organization has no affect on the others. Communicate only with their own work groups. Use their technical skills.

	The contingency approach states that   All organizations can be managed in the same way. Organizations are different, face different situations, and should be managed differently. Bureaucracy is necessary to all organizations Although the environment changes, organizations can continue to be managed the same way.

	Workforce diversity has become a major challenge today because   More seniors are retiring It only occurs in the U.S. All workers now want to assimilate completely into the American culture. We now recognize that employees don't set aside their cultural values and lifestyle preferences when they come to work.

	Knowledge management involves   Cultivating a learning environment in which information is systematically gathered and shared with others in the organization to achieve better performance. Getting information and selling it for the best available price. Collecting information that will further your career. Keeping information away from your competition.

	In his book, Wealth of Nations, Adam Smith concluded that division of labor increased productivity by increasing a worker's skill and dexterity and saved time by not having to change tasks.    True  False

	Managers today no longer use the General Administrative theories of Taylor, Fayol, and Weber.    True  False

	Linear programming, entrepreneurship, optimization models, and computer simulations are all part of the quantitative approach to management.    True  False

	The Hawthorne Studies found that as light was decreased in the workplace, productivity increased in both groups being studied.    True  False

	When we describe organizations as systems today, we mean closed systems.    True  False

	The contingency approach is also known as the situational approach.    True  False

	Organizations are working to eliminate unethical behavior through the use of codes of ethics, training, and hiring ethics officers.    True  False

	Globalization is a fad that will pass.    True  False

	Entrepreneurship is the discovery of opportunities and the resources to exploit them.    True  False

	E-business is the same as e--commerce.    True  False

	Explain whether you think the Classical Administrative Theories of Taylor, Fayol, and Weber are still present today. What are the benefits and problems that each poses for today's organizations?   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	Any organization uses inputs, processes them, and distributes outputs back into the environment. Diagram an organization that you know, such as a fast food restaurant, hair salon, or manufacturing department using the open systems model.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

	The development of a learning organization as described in your text requires knowledge management. Explain how and why a learning organization would have a competitive advantage in today's economy.   To create paragraphs in your essay response, type <p> at the beginning of the paragraph, and </p> at the end.

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