Key Terms and Concepts

Business process design 439	Enterprise resource planning (ERP) system 444
Customer life cycle 442	Inherent processes 440
Customer relationship management (CRM) system 442	Process blueprint 445
Enterprise application integration (EAI) 448	SAP R/3 440

Copyright © 1995-2008, Pearson Education, Inc., publishing as Pearson Prentice Hall Legal and Privacy Terms

[Return to the Top of this Page]