Content Frame

Key Terms and Concepts

Accounting and finance information systems 161 Manufacturing information systems 161
Calculation system 158 Operations information systems 161
Contingent liability 164 Process-based system 159
Cross-departmental system 159 Pull production planning 162
Cross-functional system 159 Push production planning 162
Customer relationship management (CRM) 167 Radio frequency identification tag (RFID) 163
Enterprise resource planning (ERP) 168 Sales and marketing information systems 161
Functional system 159 Sarbanes-Oxley Act 164
Human resources information systems 161 Separation of duties and authorities 164
Islands of automation 159  





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