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1. Identify or define primary areas of technology.

2. Identify or define information technology and its components.

3. Identify or define B2B and B2C e-commerce.

4. Identify or define four approaches to e-purchasing.

5. Identify or define key factors in formulating technology strategy.

6. Describe or explain how information technology can improve a firm’s value chain.

7. Describe or explain real examples of the impact of information technology in service and manufacturing industries.

8. Describe or explain how the Internet, e-commerce, and ERP change how companies manage their customer and supplier interfaces.

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