1. Identify or define primary areas of technology.
2. Identify or define information technology and its components.
3. Identify or define B2B and B2C e-commerce.
4. Identify or define four approaches to e-purchasing.
5. Identify or define key factors in formulating technology strategy.
6. Describe or explain how information technology can improve a firms value chain.
7. Describe or explain real examples of the impact of information technology in service and manufacturing industries.
8. Describe or explain how the Internet, e-commerce, and ERP change how companies manage their customer and supplier interfaces.