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Select Chapter Table of Contents Chapter 1: Marketing:  Managing Profitable Customer Relationships Chapter 2: Company and Marketing Strategy:  Partnering to Build... Chapter 3: The Marketing Environment Chapter 4: Managing Marketing Information Chapter 5: Consumer Markets and Consumer Buyer Behavior Chapter 6: Business Markets and Business Buyer Behavior Chapter 7: Segmentation, Targeting, and Positioning:  Building the... Chapter 8: Product, Services, and Branding Strategies Chapter 9: New-Product Development and Life-Cycle Strategies Chapter 10: Pricing:  Understanding and Capturing Customer Value Chapter 11: Pricing Strategies Chapter 12: Marketing Channels and Supply Chain Management Chapter 13: Retailing and Wholesaling Chapter 14: Communicating Customer Value: Integrated Marketing... Chapter 15: Advertising and Public Relations Chapter 16: Personal Selling and Sales Promotion Chapter 17: Direct and Online Marketing Chapter 18: Creating Competitive Advantage Chapter 19: The Global Marketplace Chapter 20: Marketing Ethics and Social Responsibility
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