Content Frame
Note for screen reader users: There is text between the form elements on this page. To be sure that you do not miss any text, use item by item navigation methods, rather than tabbing from form element to form element.
Skip Breadcrumb Navigation
Home  arrow Chapter 5: Design of Goods and Services  arrow Self-Study Quizzes  arrow Multiple Choice

Multiple Choice



This activity contains 15 questions.

Question 1.
Listing products in descending order of their individual dollar contribution to the firm is called


Open Hint for Question 1 in a new window.
 
End of Question 1


Question 2.
A route sheet


Open Hint for Question 2 in a new window.
 
End of Question 2


Question 3.
An assembly chart is a(n)


Open Hint for Question 3 in a new window.
 
End of Question 3


Question 4.
Self-checkout at a grocery store is an example of


Open Hint for Question 4 in a new window.
 
End of Question 4


Question 5.
Which of the following is characteristic of the maturity phase?


Open Hint for Question 5 in a new window.
 
End of Question 5


Question 6.
When ordering a new zagflatz, customers must choose the style of three major components, each of which has about ten variations. This is an example of:


Open Hint for Question 6 in a new window.
 
End of Question 6


Question 7.
Which of the following is NOT a concept of green manufacturing?


Open Hint for Question 7 in a new window.
 
End of Question 7


Question 8.
Which of the following is an external product development strategy?


Open Hint for Question 8 in a new window.
 
End of Question 8


Question 9.
Which of the following is an internal product development strategy?


Open Hint for Question 9 in a new window.
 
End of Question 9


Question 10.

There is a 0.7 probability of experiencing an increase in demand and a 0.3 probability of a decrease. If a company redesigns an existing product, they will gain $400,000 if there is a demand increase and $100,000 if demand falls. If the company designs a new product, they will gain $300,000 if demand increases and $200,000 if demand falls. If the company does nothing, they will not increase revenue at all. Which statement below is best?

Open Hint for Question 10 in a new window.
 
End of Question 10


Question 11.
In the service industry, the crucial moment that exemplifies, enhances, or detracts from the customer's expectations is called


Open Hint for Question 11 in a new window.
 
End of Question 11


Question 12.
An umbrella of software programs that may include CAD/CAM, DFMA, product routing, maintenance, and other product concerns is called


Open Hint for Question 12 in a new window.
 
End of Question 12


Question 13.
When a customer places a request for a product or service with a producer


Open Hint for Question 13 in a new window.
 
End of Question 13


Question 14.
Product design may be accomplished more quickly through the use of cross-functional teams that work on various aspects of the design at the same time. This approach is known as


Open Hint for Question 14 in a new window.
 
End of Question 14


Question 15.
A house of quality would depict the strength of relationship between which two items?


Open Hint for Question 15 in a new window.
 
End of Question 15





Pearson Copyright © 1995 - 2011 Pearson Education . All rights reserved. Pearson Prentice Hall is an imprint of Pearson .
Legal Notice | Privacy Policy | Permissions

Return to the Top of this Page