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Chapter 6: Managing Quality

Self-Study Quizzes

Multiple Choice

Multiple Choice

This activity contains 15 questions.

	The U.S. National Quality Award is named after   W. Edwards Deming. Joseph Juran. Malcolm Baldrige. Genichi Taguchi.

	Taguchi's quality loss function is based on a   quadratic equation. binomial distribution. linear equation. negative exponential distribution.

	The Taguchi method includes three major concepts. These include all of the following, except   target-oriented quality. quality loss function. employee involvement. quality robustness.

	Cause-and-effect diagrams are also known as   Pareto charts. target specification graphs. fish-bone charts. process charts.

	Attribute inspection measures   the range of a characteristic. if cause and effect are present. if product responsiveness is adequate. if the product is good or bad.

	In this chapter, quality is defined as   the totality of features and characteristics of a product that bear on its ability to satisfy stated or implied needs. even though it cannot be defined, you know what it is. the degree of excellence at an acceptable price and the control of variability at an acceptable cost. how well a product fits patterns of consumer preferences.

	One hundred percent inspection   means that every part is checked to see whether or not it is defective. catches all of the defective parts. means that only good parts will be shipped to a customer. is practical and an excellent fit for world-class manufacturers.

	Which of the following is NOTa common TQM tool?   queuing models cause and effect diagrams process charts Pareto charts

	In which of the four major categories of quality costs would the costs associated with scrap and rework belong?   appraisal internal failure prevention external

	Which of the TQM tools would be best suited for displaying the number of students majoring in each business discipline?   histogram scatter diagram cause and effect diagram flow chart

	Which of the TQM tools would be best suited for determining why your course registration is never correct?   cause and effect diagram Pareto chart flow chart check sheet

	A device or technique that ensures production of a good unit every time is a   poka-yoke. control chart. zero defect. fail-safe.

	The ISO 9001:2000 standards are   are known as the Baldrige standards in the U.S. a set of product specifications for all industries. quality management procedures that address leadership, documentation, and record-keeping. more widely adopted in the U.S. than in Europe.

	This quality leader said that quality is free; it is non-quality that is expensive.   Armand Feigenbaum Joseph Juran W. Edwards Deming Phil Crosby

	One determinant of service quality is ________, which means the firm performs the service right the first time and that the firm honors its promises.   credibility reliability competence responsiveness

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