Objectives

When you complete this chapter you should be able to:

1. Define product life cycle
2. Describe a product development system
3. Build a house of quality
4. Describe how time-based competition is implemented by OM
5. Describe how products and services are defined by OM
6. Describe the documents needed for production
7. Describe customer participation in the design and production of services
8. Apply decision trees to product issues