Table of Contents
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Chapter 1: Operations and Productivity
Chapter 2: Operations Strategy in a Global Environment
Chapter 3: Project Management
Chapter 4: Forecasting
Chapter 5: Design of Goods and Services
Chapter 6: Managing Quality
Supplement 6: Statistical Process Control
Chapter 7: Process Strategy
Supplement 7: Capacity and Constraint Management
Chapter 8: Location Strategies
Chapter 9: Layout Strategies
Chapter 10: Human Resources, Job Design, and Work Management
Chapter 11: Supply Chain Management
Supplement 11: Outsourcing as a Supply Chain Strategy
Chapter 12: Inventory Management
Chapter 13: Aggregate Planning
Chapter 14: Material Requirements Planning (MRP) and ERP
Chapter 15: Short-Term Scheduling
Chapter 16: Just-in-Time and Lean Operations
Chapter 17: Maintenance and Reliability
Module A: Decision-Making Tools
Module B: Linear Programming
Module C: Transportation Models
Module D: Waiting-Line Models
Module E: Learning Curves
Module F: Simulation
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