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Chapter 2

Multiple Choice

Multiple Choice

This activity contains 10 questions.

	The process of combining, integrating, and interpreting information about others to gain an accurate understanding of them is referred to as   Attribution Social perception Social identity theory Personal identity

	Social identity theory explains   How we come to perceive others. Involves both personal identity and social identify. That we focus on the differences between ourselves and other individuals as well as members of other groups. All of the above

	Which of the following is not a type of information upon which we base our judgments of internal and external causality according to Kelley's theory of causal attribution?   Consensus Consistency Social Distinctiveness

	The tendency to attribute others' actions to internal causes while largely ignoring external factors that also may have influenced behavior is known as the   Fundamental attribution error Perceptual biases Halo effect Similar-to-me effect

	The Golem effect   Is a negative instance of the self-fulfilling prophecy Should be encouraged by managers. Was demonstrated when Gordon Bethune took over Continental airlines in 1995. Occurs when people hold high expectations of another than tend to raise that individual's performance.

	Efforts by individuals to improve how they appear to others is referred to as   Corporate image Impression management A make-over Dressing for success

	The form of learning in which people associate the consequences of their actions with the actions themselves is known as   Positive reinforcement Avoidance Operant conditioning Intermittent reinforcement

	If a new sales representative sees a fellow sales rep developing good sales leads by joining a local vice organization, the new sales rep may be experiencing   Apprenticeship learning Observational learning Cross-cultural training A corporate university

	Under a ________ system, for an employee to get a raise, he or she must demonstrate the ability to perform a new skill relevant to performing one or more jobs.   Team-based reward Merit pay Incentive Skill-based pay

	Starting punishment mildly and then increasing in severity with each successive infraction is the idea behind   Progressive discipline OB Mod 360-degree feedback Knowledge management

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