Content Frame
Note for screen reader users: There is text between the form elements on this page. To be sure that you do not miss any text, use item by item navigation methods, rather than tabbing from form element to form element.
Skip Breadcrumb Navigation
Home  arrow Chapter 8 Supplement: Advanced Waiting Line Theory and Simulation Modeling  arrow Online Study Guide  arrow Multiple Choice

Multiple Choice



This activity contains 15 questions.

Question 1.
A customer visits a florist and selects the bouquet he would like to order. He places his order with the only floor worker in the store and then pays for his order at the only cashier in the store. This is a:


Open Hint for Question 1 in a new window.
 
End of Question 1


Question 2.
In most waiting line models, customers are assumed to arrive at intervals based on:


Open Hint for Question 2 in a new window.
 
End of Question 2


Question 3.
All waiting line formulas assume that customers received service on a:


Open Hint for Question 3 in a new window.
 
End of Question 3


Question 4.

A severe ice storm paralyzed the Midwest and as he sat shivering in his dark home, Geoff decided it was time to buy a generator. He drove in to town and stopped at the first home improvement store he encountered. Much to his dismay, the line of customers extended out the door well into the parking lot. Fearing that the company would run out of this item long before he reached the department, Geoff decided against making his purchase from this business and drove on to the next business on his list.
This example illustrates what behavior when it comes to waiting line theory?

Open Hint for Question 4 in a new window.
 
End of Question 4


Question 5.
Both µ and λ are expressed as:


Open Hint for Question 5 in a new window.
 
End of Question 5


Question 6.
Fifteen seconds passes between customer arrivals to a haberdashery. This might also be expressed as:


Open Hint for Question 6 in a new window.
 
End of Question 6


Question 7.

The sun is shining, the birds are chirping, and the local nursery is enjoying their annual spike in business. Customers arrive at the cashier at the rate of 25 per hour and can check out in 2 minutes, governed by the Poisson and exponential distributions respectively. How many customers are patiently waiting in the checkout line?

Open Hint for Question 7 in a new window.
 
End of Question 7


Question 8.

The sun is shining, the birds are chirping, and the local nursery is enjoying their annual spike in business. Customers arrive at the cashier at the rate of 25 per hour and can check out in 2 minutes, governed by the Poisson and exponential distributions respectively. How long does it take a customer to patiently wait in the checkout line and finish checking out?

Open Hint for Question 8 in a new window.
 
End of Question 8


Question 9.
The sun is shining, the birds are chirping, and the local nursery is enjoying their annual spike in business. Customers arrive at the cashier every 5 minutes and can check out in 2 minutes. Arrivals are governed by the Poisson distribution but the service time is constant. How busy is the cashier?


Open Hint for Question 9 in a new window.
 
End of Question 9


Question 10.

Joe's Hamburger Stand sells burgers and drinks. Joe decides to pull the human element out of the drink service process and installs a vending machine. In the past, the drink server could fill 50 drinks per hour and the vending machine can fill drinks at exactly the same rate, except at a constant rate. Which of the following statements is best?

Open Hint for Question 10 in a new window.
 
End of Question 10


Question 11.
For both the single channel, single phase models presented in this chapter, the formula for the average time spent in the system includes the term 1/μ. What is the best description of the term 1/μ?


Open Hint for Question 11 in a new window.
 
End of Question 11


Question 12.
The S&R Mercantile in Luther has six employees working the counter serving customers, who arrive at a rate of 40 per hour governed by a Poisson process. Service averages 7.5 minutes (distributed exponentially) regardless of which employee is providing it. How long is the average wait?


Open Hint for Question 12 in a new window.
 
End of Question 12


Question 13.
Which of these statements about simulation is best?


Open Hint for Question 13 in a new window.
 
End of Question 13


Question 14.
What would you expect to see if you entered =RAND()*10 in several cells of your favorite spreadsheet?


Open Hint for Question 14 in a new window.
 
End of Question 14


Question 15.
Which of these is an object in SimQuick?


Open Hint for Question 15 in a new window.
 
End of Question 15





Pearson Copyright © 1995 - 2011 Pearson Education . All rights reserved. Pearson Prentice Hall is an imprint of Pearson .
Legal Notice | Privacy Policy | Permissions

Return to the Top of this Page