What makes people work harder, smarter, and more positively?
Motivation is a complex process
Money—the universal reinforcer
Be realistic about motivating others
How can a manager tap an employee’s intrinsic motivation?
Personality
Emotion
Needs and motives
Goals
Beliefs and expectations
How do managers motivate using rewards and punishments?
The five-step OB mod approach
Business applications of OB mod
How do managers use behavior modification to design performance appraisals and reward systems?
The design of performance appraisals
The design of reward systems
The misuse of rewards
Limitations of behavior modification
What organizational systems do companies use to motivate their employees?
Systems that
. . . emphasize pay
. . . emphasize feedback and recognition
. . . emphasize goals
. . . emphasize participation
. . . maximize intrinsic and extrinsic motivation
When motivating yourself and others, also . . .
Weigh recent trends
Take national culture into account
Motivate yourself to motivate others
